In the SWG interface, navigate to Policies > Condition Settings > Header Fields, and add a new component, e.g.Step 2: Create a Condition and a rule to block In this case you can use the User Agent string: 'User-Agent: Mozilla/4.0 (compatible MSIE 6.0 DynGate)'. It enables a support technician to remotely access, control, and view clients. For fast troubleshooting there’s a simpler solution, named QuickSupport. In order to connect to someone else’s PC or cell phone, you do not need to download and install the full version of the TeamViewer program. Identify a unique feature of the connection. Download TeamViewer QuickSupport for PC and Mac. To block or control these connections, it is necessary to identify a specific criterion based on the content of the connection.Įxample: TeamviewerQS Step 1: Trace a successful connection Remote access clients often don't use a browser, but do use HTTP as a protocol. CONNECT) are not available as conditions in SWG versions below 10.1.

These clients often use tunneled connections (such as TCP 443) which cannot be blocked in general.It is not practical to block these requests based on destination URLs or IP addresses.Remote support web sites should not be blocked in general.

I want to block remote access clients, like TeamviewerQS (Quick Support), but the URL Category 'Remote Access' is not available with all URL Cat filters.

Teamviewer qs 10.0